Terms and Conditions
By purchasing goods from TROPHYOLOGY (Papercrane Design, LLC), customers agree to our terms and conditions and customer service policies as outlined below:
We strive for excellent quality standards from beginning to end. Our gifts are handcrafted from fine materials, such as wood and metal. Handcrafted quality means that each piece will have its own character. No two pieces are alike and we consider variations part of the charm and beauty of our work.
Wood: Lux Cupri is crafted from walnut and as a natural material, walnut will have inherent variation in coloration, texture, grain, density, etc. These variations are considered normal and contribute to the individuality and uniqueness of each piece.
Metal: Lux Cupri’s metal components are made from recycled copper and crafted by master artisans of Sertodo Copper. Recycled copper may have small imperfections due to the material’s previous life. Copper is a living finish and will patina over time and with use. The patina is to be expected and can vary from piece to piece. This unique and individual aging processes is one of the intriguing and beautiful aspects of copper as it tells a story of usage and age. Please review copper care tips from Sertodo in our FAQ section.
Dimensions: All dimensions noted are approximate to accommodate for any potential size variation of our handcrafted products.
Lux Cupri has been priced based on its design features, materials, finishes, size, and complexity. Please contact us for quantity pricing information at info(at)trophyology.com. Depending on your location, sales tax may apply. If you are ordering from outside the United States of America, duties and taxes may apply.
Through the online shopping portal, we accept all major credit cards, Paypal, Google Pay and Apple Pay. Please reach out to us if you are experiencing any issues during checkout.
Please report any and all freight damaged shipments to us immediately, including photos of the damaged packaging and goods. Please save all original packing materials. We will file a freight claim with the carrier and provide instructions for next steps. Contact us at email@example.com or +1.512.552.8810
Returns and ReplacementsIf there is an unnatural defect or problem with your Lux Cupri that is not part of the variations described above, please contact us within three (3) business days of your receipt of the order. We will review the issue and do our very best to remedy it expediently. Contact us at firstname.lastname@example.org or +1.512.552.8810
We hope you love your purchase from TROPHYOLOGY; however, if you would like to return an item please email: email@example.com and we will send you return instructions.